FAQ
Order:
1. How do I place an order?
Ordering from Our online store is pretty easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your cart, simply click the ‘PROCEED TO CHECKOUT’ button. The last process you will be directed to complete your Shipping address and payment method. A confirmation email will be sent to your email address containing the contents of your order!
2. Can I place my order by phone?
Yes, you can visit our mobile website on your smartphone/tablet by simply entering www.divinedesignzclothing.com on the search bar of your browser.
3. How long can items be stored for in my shopping cart ?
Items in your shopping cart will remain until up to 30 days.
4. An item added to my shopping bag was sold out what will happen?
The item is only reserved once your purchase is completed during the checkout process. If an item is on the best sellers collection and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping cart is saved for about 30 days, however availability of items cannot always be guaranteed, so we encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Yes we restock items that are sold out
6. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
7. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
8. Can i customized a product?
Yes some of our products can be customized for example a Together Since T shirt, the number can be customized.
Order Status:
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing :
Ozziebossie will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”
Dispatched:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Shipped Out:
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
Shipping:
1. Do you ship to my country?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated Shipping info.
2. How much is the shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
3.How do I know if the item has free shipping?
Currently , we ship worldwide for free!
Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!
4. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
5. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Returns:
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Coupleschoices.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Coupleschoices.com do not accept C.O.D. deliveries.
Refunds:
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.